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Privacy Policy

Octopus LED Screens respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, request a quote, or use our services.

This policy has been prepared in line with general Australian privacy principles and best practice. The OAIC says a privacy policy should clearly explain how an organisation handles personal information, including collection, use, disclosure, access, correction and complaints.  

1. Information We Collect

We may collect personal information including:

  • Name
  • Business name
  • Email address
  • Phone number
  • Project location
  • Enquiry details
  • Website usage information
  • Any information you provide through our contact forms, quote forms, emails or phone calls

We only collect information that is reasonably necessary to respond to enquiries, provide quotes, manage projects, supply products and deliver our services.

2. How We Use Your Information

We may use your information to:

  • Respond to your enquiry
  • Prepare quotes and proposals
  • Contact you about your LED screen project
  • Provide products, installation, service or support
  • Improve our website and services
  • Send relevant business updates, only where appropriate
  • Keep records for administration, accounting and legal purposes

We do not sell your personal information.

3. Website Analytics and Cookies

Our website may use cookies, analytics tools or tracking pixels to understand how visitors use our site and to improve our marketing and website performance.

This may include information such as pages visited, time on site, device type, browser type and general location data.

You can disable cookies in your browser settings if you prefer.

4. Sharing Your Information

We may share your information with trusted third parties where needed to operate our business, including:

  • Website hosting providers
  • CRM or email systems
  • Marketing platforms
  • Contractors, installers or service partners
  • Accountants, legal advisers or professional consultants
  • Government, regulatory or legal authorities if required by law

We only share information where necessary and take reasonable steps to protect it.

5. Overseas Disclosure

Some of the systems we use, such as cloud hosting, email, analytics or CRM platforms, may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your information is handled securely.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

This may include secure systems, password protection, limited access, website security tools and internal procedures.

7. Accessing or Correcting Your Information

You may request access to the personal information we hold about you.

You may also ask us to correct your information if it is inaccurate, outdated or incomplete.

To make a request, contact us using the details below.

8. Marketing Communications

From time to time, we may send you updates about our products, projects or services.

You can unsubscribe or request to stop receiving marketing communications at any time.

9. Complaints

If you believe your privacy has been breached, please contact us first so we can investigate and respond.

We will aim to handle privacy complaints promptly and fairly.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.

11. Contact Us

For privacy questions, access requests or complaints, please contact:

Octopus LED Screens
Email: sales@octopusledscreens.com

Last updated: June 2026